退款政策REFUNDS
退款政策Refund Policy
未来 Pro 订阅开放后，首次购买可在 14 天内无理由申请退款。退款由 Paddle 执行，可能受 Paddle 自身政策约束。Once Pro subscriptions launch, first-time purchases can be refunded within 14 days for any reason. Refunds are executed by Paddle and may also be subject to Paddle’s own policies.
简单说：14 天内可无理由退款。取消订阅和退款是两件事。In short: refunds are available within 14 days for any reason. Cancelling and refunding are two different things.
申请退款REQUEST A REFUND
请用注册邮箱发送邮件，主题写“Refund request / 退款申请”。Send from your registered email with the subject “Refund request / 退款申请”.
发送退款申请邮件Email a refund request1. 能不能退？1. Can I get a refund?
可以。未来 Pro 订阅开放后，如果你对服务不满意，可以在首次购买后 14 天内申请退款。Yes. Once Pro subscriptions launch, you can request a refund within 14 days of your first purchase if you are not satisfied.
2. 多久内可以退？2. How long do I have?
从付款成功时间起算 14 个自然日内。超过 14 天后，通常不再接受退款，但消费者法律赋予你的权利不受影响。Within 14 calendar days from the successful payment. After 14 days, refunds are normally unavailable, but rights granted by your local consumer law are not affected.
3. 怎么申请？3. How do I request one?
发邮件到 hello@signalgarden.site，写明订单邮箱、订单号或付款时间，并简单说明原因。Email hello@signalgarden.site with your order email, order number or payment time, and a short reason.
4. 多久处理？4. How long does processing take?
我们会在 5 个工作日内回复。通过审核后，退款由 Paddle 提交，银行或支付渠道入账时间可能再需要 5–10 个工作日。We reply within 5 business days. Once approved, Paddle submits the refund; banks or payment channels may take another 5–10 business days to post it.
5. 退到哪里？5. Where does the money go?
退款会通过 Paddle 原路退回原支付方式。我们无法把钱退到另一个卡、另一个支付宝或其他账户。Refunds are returned by Paddle to the original payment method. We cannot send a refund to a different card, Alipay account or other destination.
6. 什么情况不退？6. When is a refund not available?
- 超过 14 天的周期。A billing period older than 14 days.
- 同一账户重复购买后再次以相同理由申请退款。A repeat purchase on the same account refunded for the same reason.
- 因违规、欺诈、转售或滥用被封号的账户。Accounts suspended for abuse, fraud, resale or misuse.
- 法律或 Paddle 政策要求我们拒绝的情况。Cases where law or Paddle policy requires us to refuse.
7. 取消订阅 vs 退款7. Cancelling vs refunding
取消：停止下一次扣费，当前周期内仍可使用到周期结束，已付的当期不退。Cancel: stops the next charge. You keep access until the end of the current period; the paid period is not refunded.
退款：把已付的钱退回。退款成功后，Pro 权益可能立即结束。Refund: returns money already paid. After a refund, Pro access may end immediately.
8. 重复扣费 / 误扣8. Duplicate or mistaken charges
如果你发现重复扣费或误扣，请立即发邮件给我们，并附上订单邮箱、Paddle 收据和扣费日期。确认后会优先处理退款。If you see a duplicate or mistaken charge, email us immediately with the order email, Paddle receipt and charge date. Once confirmed, we prioritise the refund.
消费者法律Consumer law
如果你所在地区的消费者法律赋予你更多权利，以法律为准。If the consumer law in your region gives you more rights, those rights prevail.